1. About This Policy

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I SUK UP Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with us, including through our website, by phone, or in the course of us providing services to you.

By using our website or engaging our services, you agree to the collection and use of your information in accordance with this policy.

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2. Who We Are

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I SUK UP Ltd is a family-owned and operated liquid waste services company based in North Auckland, New Zealand. We have been operating since 1989, providing septic tank cleaning, council inspections, grease trap cleaning, and related wastewater services.

Phone: 027 239 2167

‍Email: isukupltd1999@gmail.com

‍Hours: 24/7, every day except Christmas Day

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3. What Personal Information We Collect

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We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Property address and suburb
• Details about your septic tank, grease trap, or wastewater system
• Service history and records
• Payment information (processed securely via EFTPOS on completion of service)
• Any other information you voluntarily provide when requesting a quote or contacting us

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4. How We Collect Personal Information

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We collect personal information directly from you when you:

• Submit a quote or contact form on our website
• Call or email us
• Book a service or council inspection
• Engage us to carry out work at your property
• Leave a review or testimonial

We will only collect personal information that is necessary for the purpose of providing our services or responding to your enquiry.

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5. Why We Collect and Use Your Personal Information

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We use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule and carry out services at your property
• Submit council inspection reports to Auckland Council on your behalf (where applicable)
• Issue invoices and process payments
• Set up and manage scheduled maintenance plans
• Contact you about upcoming or overdue services
• Comply with legal and regulatory obligations
• Improve our services and website

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6. Disclosure of Personal Information

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We do not sell or rent your personal information to third parties. We may share your information with:

Auckland Council - where you have engaged us to complete a council septic tank inspection, we are required to lodge a report with Auckland Council on your behalf. By booking this service, you consent to us submitting the relevant information to the Council.

Service providers - such as waste treatment facilities that receive and process waste collected from your property.

Legal or regulatory authorities - where we are required to do so by law.

Any third parties we share information with are required to handle it in accordance with the Privacy Act 2020.

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7. Storing Your Personal Information

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Your personal information is stored securely. We take reasonable steps to protect your information from loss, unauthorised access, use, modification, or disclosure. We retain your information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Some of our systems, including email, may store data on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Privacy Act 2020.

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8. Your Rights Under the Privacy Act 2020

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Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any personal information that is inaccurate, incomplete, or out of date
• Ask us to delete your personal information, subject to our legal obligations
• Make a complaint if you believe we have breached your privacy rights

To exercise any of these rights, please contact us using the details below. We will respond to your request within 20 working days, as required by the Privacy Act 2020.

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9. Cookies and Website Analytics

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Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site. This information is collected in an aggregated, non-identifiable form and is used solely to improve our website and user experience.

You can disable cookies through your browser settings, though this may affect some functionality of our website.

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10. Links to Other Websites

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Our website may contain links to third-party websites, including Auckland Council. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies separately.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

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12. Complaints

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If you have a concern about how we have handled your personal information and are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner:

Office of the Privacy Commissioner

‍Website: www.privacy.org.nz

‍Phone: 0800 803 909

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13. Contact Us

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If you have any questions about this Privacy Policy or wish to access or correct your personal information, please get in touch:

I SUK UP Ltd

‍Phone: 027 239 2167

Email: isukupltd1999@gmail.com

‍Hours: Monday to Saturday, 7am - 5pm.